If you would like to know; How to cancel Air Asia flight; the best mode would be the online mode, the details of which are stated here for you to understand and initiate the process:
The major modes through which you can connect with the team to cancel the flight are:
Via call:
You can call the airline's customer support team at +61238138388, where you need to specify the reason for the cancellation, after which the team will initiate the process as needed.
Using an email:
An email can be dropped at aai_dpo@airasia.com to commence the cancellation process as per the circumstance that has arisen for you. The team will check through all the details and accordingly initiate the same.
You need to adhere to the Air Asia flight cancellation policy if you want a trouble-free cancellation and subsequent refund from the airline. Thus, the pointers formulated under the cancellation policy with the airline are:
Under the condition that you have initiated the Air Asia flight cancellation 24 hours or due to other circumstances, the refund can be initiated quite easily. For the same, you would need to submit the claim through the Chat With Bo option that has been provided. There, you would be required to select the reason the refund is being initiated and proceed as per the instructions. The team will then help finalize the refund to be credited to your account.
The total time taken to get back the refund depends on your chosen payment mode. In the case of online mode, the refund would be credited back within 7 to 10 business days through credit or debit card. The refund will be credited within 25 to 30 business days if the reservation was made through cash or cheque.
You can initiate the cancellation against the Air Asia booking until 4 hours before the flight's scheduled departure. Under the same, you would only be able to receive 10 % of the total refund with the airline. Also, the airline can levy the Air Asia flight cancellation fees, the total amount of which depends on the destination chosen, the total distance covered, and the fare class in which the booking was made.
Take Away: Now, you can comprehend all the cancellation and refund process details with Air Asia. If you have any additional doubts you have, visit the official website to get additional details as required.